My wife spent the end of last week and part of the weekend in a conference. Upon returning home we noticed the hotel had a $100 hold on our account. A quick call showed it as legit, and I have no problem with the action. However, what flummoxes me us that it will take several days to process. In today’s world, this is stunning. I can’t understand why any transaction is NOT closed out upon checkout. I can see waiting until housekeeping had cleared the room. There doesn’t appear to be any benefit to the hotel, either. No cash changes hands, so it’s not like they’re making interest on the held money. Seems simply to be a weak system process. One that makes the hotel look disorganized and non-service savvy. Of course, most folks probably wouldn’t watch their accounts like we do.
Technology Solutions? Not So Fast…
